Electronic Performance Support (EPS)

  • Is your company having difficulty embracing digital transformation?
  • Are you continuously struggling to on-board new personnel on new digital processes and software platforms?
  • Do you always lack proper support and training for your latest software migration or rollout plan?
  • Do you need to reduce the time and costs it takes to produce quality software documentation and training materials?
  • Are you challenged to deliver better application maintenance with reduced ticketing and helpdesk calls?
  • Are you constantly wondering if your workforce is as up-to-speed, motivated and engaged as it should be?

If you are facing any of these software maintenance and training challenges in your organization, Electronic Performance Support (EPS) is the solution you need. Just like a car’s GPS helps get your family home quickly and safely, EPS helps your software workforce navigate and overcome the changes and obstacles they encounter along your company’s digital transformation journey.

Electronic Performance Support is unique and effective because it enables your employees to learn while they work. The truth is that most people learn by doing. Studies show that trainees remember:

  • 10% of what they learn in the training room.
  • 20% of what they learn from coaching.
  • 70% of what they learn at the workplace.

Performance Support is is when you provide your employees with the right information – and access to that information – right when they need it most. It puts the learning & training tools your employees need for the software & business processes they use every day right at their fingertips. In other words, when your business depends on software, Electronic Performance Support is your workforce’s GPS.image-1

Source: Skillaware

Benefits of Electronic Performance Support (EPS):

  • Faster uptake & learning of new software
  • Live operator support on production system
  • 24/7 live employee support for unfamiliar software procedures
  • Quick access to training material & resources for new hires
  • Faster on-boarding of new hires

Results for Customers:

  • Improved Change Management process
  • Decreased training time & costs
  • Decreased documentation time
  • Improved performance & productivity
  • Streamlined business processes and Standard Operating Procedures (SOPs)
Electronic Performance Spport
Writing721

Nov 8, 2015

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