Our consultants invest the same commitment, knowledge and passion in providing support services to line operators, plant managers or general manager. If you need occasional telephone support, a permanent on-site resource, or any other intermediate solution, we can provide the necessary maintenance and support to ensure maximum security and operational processes for your business processes.
The Hyla Soft Maintenance Program adds strategic value to all software solutions with a high-value set of Standard and Optional Services:
• Help Desk
• Remote Support
• Software update
• Scheduled Maintenance for Products and / or Solutions
• On-Site Corrective Activities for Products and / or Solutions
• Centralized Support
• Service Manager
We provide worldwide support for customers with a valid and active maintenance contract. Access to Hyla Soft support is available through AskMe Desk - Online Customer Portal and Hotline Support.
With reference to the new European Union Regulation RE 679/16 concerning data protection, we inform you that your data are collected by the company Hyla Soft S.p.A. and will be used for the sole purpose of processing your information request or for future communications through our newsletter. The communication of the requested data is to be understood as a manifestation of the consent to their treatment; failure to consent will make it impossible for you to process your request for information or to register for the course. The data controller is the Hyla Soft S.p.A.Via Ravasco 10, 16128 Genoa, Italy (accessible at the email address firstname.lastname@example.org.) Data will only be processed by Hyla Soft S.p.A. representatives and will not be disclosed outside the Hyla Soft S.p.A. company or transferred to third countries outside the European Community. You may at any time request Hyla Soft S.p.A. access to your personal data, with reference to Articles 15, 16, 17, 18, 20 or request access, correction, deletion and also limit or oppose the indicated treatments, by writing to the e-mail address communicated.If the treatment of the data by Hyla Soft S.p.A. does not conform to the indicated purposes or to the law in force (RE 679/16), it can always contact the supervisory authority, indicating the specific case. We also inform you that by consulting the pages of our website, the company does not implement any type of user profiling or other authorized decision-making processes.